Last updated: 26 June 2026

At SYAM (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.syam.com.au, purchase our products, or interact with us.

Information We Collect

When you visit our website, place an order, or contact us, we may collect information including:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order history
  • Payment information (processed securely through our payment providers)
  • IP address and device information
  • Browser type and operating system
  • Website usage information through cookies and analytics tools

We only collect personal information that is reasonably necessary to provide our products and services.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Respond to enquiries
  • Improve our website and customer experience
  • Detect fraud and maintain website security
  • Send promotional emails and special offers (only where permitted by law or where you have subscribed)

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Payment Information

Payments are processed securely by trusted third-party payment providers.

SYAM does not store your full credit card or payment details on our servers.

Cookies

Our website uses cookies and similar technologies to:

  • remember your preferences;
  • improve website functionality;
  • analyse website traffic;
  • measure marketing performance; and
  • provide a better shopping experience.

You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

Third-Party Services

We may share information with trusted service providers who help us operate our business, including:

  • Shopify (website hosting and e-commerce platform)
  • Payment processors
  • Australia Post and courier services
  • Email marketing providers
  • Google Analytics
  • Meta (Facebook and Instagram)
  • Other business service providers involved in fulfilling your order

These providers only receive the information necessary to perform their services.

Marketing Communications

If you subscribe to our newsletter or choose to receive updates, we may send you information about:

  • new products;
  • promotions;
  • exclusive offers; and
  • wellness tips and product education.

You may opt out of receiving marketing communications at any time.

Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate information.

To make a request, please contact us using the details below.

Overseas Disclosure

Some of our service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • access your personal information;
  • request correction of inaccurate information;
  • request deletion where applicable;
  • withdraw consent to marketing communications.

These rights are subject to applicable laws.

Children’s Privacy

Our website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements.

The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to access or update your personal information, please contact us:

SYAM

Website: www.syam.com.au

Email: info@syamhomes.com.au