At SYAM, we take pride in the quality of our products and want you to shop with confidence.

This Refund Policy is in addition to your rights under the Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

We understand that sometimes you may change your mind.

If you wish to return an item because you no longer want it, we may accept a return provided:

  • the request is made within 30 days of receiving your order;
  • the item is unused, unopened and in its original condition;
  • all original packaging is intact;
  • proof of purchase is provided.

For change-of-mind returns:

  • return shipping costs are the responsibility of the customer;
  • original shipping charges are non-refundable;
  • items must be securely packaged to prevent damage during transit.

Once we receive and inspect the returned item, we will process your refund to your original payment method.

Essential Oils

Due to hygiene and safety reasons, opened essential oil bottles cannot be returned for change of mind.

If your product arrives damaged, defective, incorrect, or leaking, please contact us immediately and we will work with you to resolve the issue.

Please note: Because our essential oils are highly concentrated and naturally volatile, you may occasionally notice a small amount of oil around the cap or bottle. This can occur during temperature changes or transport and does not affect the quality or purity of the product. If you believe your bottle has leaked excessively, please contact us with photographs.

Waterless Diffusers

If your diffuser arrives damaged or develops a manufacturing fault, please contact us within 30 days of delivery.

Where appropriate, we may:

  • provide troubleshooting assistance;
  • send replacement parts;
  • replace the product; or
  • issue a refund in accordance with Australian Consumer Law.

Damage resulting from misuse, accidental damage, improper cleaning, or normal wear and tear is not covered.

Damaged, Incorrect or Faulty Orders

Please inspect your order upon delivery.

If your order arrives:

  • damaged;
  • faulty;
  • defective;
  • incorrect; or
  • incomplete,

please contact us within 7 days of receiving your order.

Email us at support@syam.com.au with:

  • your order number;
  • a description of the issue; and
  • clear photographs of the product and packaging.

We will assess the issue and provide an appropriate resolution as quickly as possible.

Refund Processing

Approved refunds are processed back to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • opened essential oils (unless faulty);
  • used diffusers (unless faulty);
  • gift cards;
  • clearance or final sale items (unless required by law).

How to Request a Return

To request a return, please contact us before sending any items.

Email: info@syamhomes.com.au

Please include:

  • your order number;
  • your full name;
  • details of the issue; and
  • photographs where applicable.

Questions?

If you have any questions regarding this Refund Policy, please contact us at:

SYAM
📧 info@syamhomes.com.au
🌐 www.syam.com.au